FAQS

The two shows are identical in all respects, with the only variation being the start time: the morning show starts at 13:00h and the evening show at 19:30h.

The experience is suitable for audiences of all ages. However, in the case of minors, we suggest attending the 13:00h session. This is due to regulations that require minors to leave the venue at 23:15h, at the end of the main show, without the possibility of staying for the aftershow, in the 19:30h sessions.

It is important to note that the consumption of alcoholic beverages is strictly prohibited for persons under the age of 18.

The design of the venue has been carefully planned to ensure excellent visibility from any point. Unlike a conventional theatre, there are no walls or columns to obstruct the view. Therefore, seating selection is primarily a matter of personal preference, as it depends on factors such as central or side location and proximity or distance to the stage.

The VIP area, known as "VIP Heaven", is exclusively reserved for VIP ticket holders. Here, guests will have designated tables to enjoy dinner and will receive personalised attention from waiters at their tables.

We do not offer separate VIP tickets, but all our tickets are "full experience" tickets, which include access to the pre-show, the main show and the aftershow.

We can take photos during the event, but it is important to turn off the flash to avoid interrupting or disturbing the artists while they are performing.

Entries labelled as "grandstand table" belong to the "table" entry category and not to the "grandstand" entry category. Despite being labelled as "grandstand", "grandstand table" entries will include all the benefits associated with tables due to their elevated location.

Yes, we offer a free cloakroom service which is available for the duration of the experience.

The handling fee is 8% and applies to all sales channels after you have selected your tickets, but before you proceed to checkout.

No. Ticket changes are not common and are generally not allowed, unless there are duly justified serious reasons.

No ticket refunds are given, but changes can be made only in exceptional and duly justified serious circumstances.

To purchase these tickets, you must first select the seats you wish to reserve, and then you will find the option "adult + child" under the price summary. By clicking on this option, you will be able to choose the tickets to which you wish to apply the promotion, and the price of one of them will be discounted.

We do not have a physical box office, so all tickets must be purchased exclusively through the official website.

Tickets are not nominative.

We recommend that you contact info@wahshow.com and explain your situation. The team in charge will arrange for an additional person to be added to your booking as required.

To make reservations of this type, we suggest you contact info@wahshow.com and explain your situation. The team in charge will make the reservation for the number of people you want. 

The "family pack" promotion is exclusive and offers one free ticket for one child per adult, provided that the children are under 12 years of age (inclusive). This promotion is only valid for Saturday and Sunday matinee performances on grandstand tickets.

The Food Hall is adapted for Persons with Reduced Mobility (PRM). To ensure a smooth experience, it is always recommended that people with special mobility needs report their situation via info@wahshow.com. In this way, they can provide the necessary assistance to fully enjoy the event.

Doors are scheduled to open at 19:30h for the evening session and at 13:00h for the morning session. After this time, approximately 1 hour is set aside to allow all attendees to enter. Then, at 21:10h for the evening session and at 15:10h for the morning session, the theatre doors will open for the show to begin.

There is no specific dress code for attending the show. However, it is important to note that the organisers reserve the right of admission, which means that certain restrictions or entry decisions may apply based on behaviour and compliance with the event rules.

You don't need to print anything. To access the event, just show your ticket on your mobile phone with the corresponding QR code.

Except in the exceptional case of guide dogs, pets are not allowed at the event.

To book your group, please contact us at grupos@wahshow.com.

If you need to reduce the number of tickets, you are allowed to do so at no additional cost up to the time of payment for the group. However, once the purchase has been made, no changes or cancellations are permitted.

Write to us at grupos@wahshow.com and we will confirm all available passes.

Your Food Hall menu specifies all the details regarding allergens. In addition, it is valuable that your catering team is available to answer any questions or concerns about food allergies. As an important precaution, it is recommended that customers inform us of their food allergies or intolerances before purchasing any product to ensure a safe and trouble-free experience.

Most of the items on the menu can be adapted to the needs of consumers without difficulty. Attendees are encouraged to contact the catering staff upon arrival at the show to clarify any questions or concerns regarding their dietary preferences, ensuring a more personalised and satisfying dining experience.

Gastronomy is not included in the ticket price, except in the case of VIP tickets for PALCO and WAHNNA BE A STAR, where this culinary experience is offered as part of the package. Other attendees will have the option to purchase food and beverages separately according to their preferences in the Food Hall.

The tickets that offer table service are those in the categories "tables" and "VIP tables". Tables have waiter service during the 2nd act, which takes place during the show. VIP tables, on the other hand, offer table service during both the 1st and 2nd acts, providing a more complete dining experience for the audience.

Attendees have two options: they can purchase Food Hall and Cielo VIP products physically on the day of the show, or book VIP table-linked menus in advance by emailing info@wahshow.com. This gives attendees flexibility to plan their dining experience according to their preferences.

Drinks are not included in the ticket price, with the exception of VIP tickets for PALCO and WAHNNA BE A STAR, where they are offered as part of the package. Other attendees will have the option to purchase drinks separately according to their preferences at the event.

Food Hall offers a wide range of dining options spanning 5 continents, including Oriental, Mexican, American, Mediterranean, and more. This gives attendees the opportunity to enjoy a diverse culinary experience and travel through different flavours and cultures during the event.